For your customers
Answers the moment they ask
Visitors get an instant, cited reply in their own language: no queue, no ticket, no waiting for business hours.
AI knowledge base + support chatbot
An AI support chatbot trained on your site and docs
CertifChat answers your customers 24/7 with replies cited to your own content, deflecting the repetitive tickets so your team only handles what truly needs a human.
- 24/7
- Always-on answers
- 100%
- Cited to your sources
- <5 min
- Sources to live widget
- $9
- 7-day trial with 250 credits
See CertifChat in action
Fills its own knowledge gaps
Every question it can’t answer becomes your next saved answer
When a visitor asks something your docs don’t cover yet, CertifChat drafts a clean, on-brand knowledge-base entry from the conversation. Review it, publish it, and your assistant answers the question on its own next time, so your knowledge base grows from the questions people actually ask.
Join the waitlistEverything you need to deflect tickets, nothing that surprises you
Match and beat what other chatbot builders offer, with the trust and cost controls they leave out.
Self-service
Answer 24/7 from the knowledge you already have
Point CertifChat at your website, support pages, and docs. It reads, chunks, and indexes everything, then answers visitor questions in seconds, no scripts, no decision trees.
- Crawl a full site or sitemap, not just one URL
- Upload PDFs, docs, and structured Q&A
- Re-indexes only when your content changes
Faster responses
Cut first-response time to zero
Every question gets an immediate, grounded answer with citations back to the source. Visitors stop waiting in a queue, and your team stops repeating itself.
- Inline citations on every answer
- Confidence score decides when to escalate
- Auto-detects and replies in the visitor's language
Reduced workload
Deflect the repetitive tickets
CertifChat handles the high-volume, low-complexity questions so your agents spend their time on the conversations that actually need a human.
- Real-time handoff with full context
- Shared inbox for the conversations it can't close
- Knowledge-gap reports show what to document next
Organic traffic
Turn answers into discoverable content
The same knowledge that powers your widget can power a public, search-indexed answer hub, so the questions people ask Google land on your pages, not a competitor's.
- Hosted answer hub, no extra setup
- Clean, crawlable pages out of the box
- One source of truth for widget and web
Consistent tone
On-brand answers, every time
Set the persona, tone, and guardrails once. CertifChat stays on message and refuses to make things up: if the answer isn't in your knowledge, it says so and hands off.
- Custom persona and tone controls
- Refuses to answer outside your sources
- Live test-mode preview before you ship
No surprise bills
Prepaid credits, priced up front
Every plan includes a monthly credit allotment, with one credit equal to one AI reply. Going beyond it is always your explicit, prepaid choice: top-up packs or auto-recharge with a spending limit you set.
- Included credits reset every month, published per plan
- Optional auto-recharge with a monthly limit you control
- Credit alerts at 75%, 90%, and 100% of your allotment
One assistant, both sides of every conversation
CertifChat helps the people asking the questions and the people who used to answer them.
For your support team
Fewer repeats, better handoffs
The repetitive questions resolve themselves. When a human is needed, the conversation arrives with full context already attached.
Why self-service stalls
People already try to help themselves
The intent is there. What fails is the search box in front of it, so the question turns into a ticket you pay to answer by hand.
- 73%
- of customers use self-service at some point
- 14%
- of their issues are fully resolved there
- 43%
- could not find content relevant to their issue
CertifChat answers from your own content and cites it, then logs every question it could not answer so the gap closes instead of repeating.
Source: Gartner survey of 5,728 customers, published August 2024.
Frequently asked questions
The details support teams ask before they switch.
Put your knowledge to work today
Connect your sources, drop one snippet on your site, and start deflecting tickets. Start on Starter: 7 days for a one-time $9.