Alternative
The SiteGPT alternative built on cited, confident answers
SiteGPT turns your website into a chatbot. CertifChat goes further for support teams: a full-site and sitemap crawl plus PDF, doc, and Q&A uploads, hybrid retrieval, an answer-confidence score on every reply, and prepaid credit pricing with a spend limit you set.
Why teams look for a SiteGPT alternative
These are the neutral reasons people start shopping, not knocks against the tool.
- Your knowledge lives in more than web pages: PDFs, help-center exports, and curated Q&A all need to be in the mix.
- You want a confidence signal so uncertain answers hand off to a human instead of guessing.
- You'd like an owner dashboard that surfaces resolution rate, escalations, and knowledge gaps.
- You prefer prepaid credit plans where any extra spend is capped by a limit you set.
Where CertifChat stands out
- Full-site and sitemap-depth crawl plus PDF, document, and custom Q&A ingestion.
- Hybrid retrieval (dense + BM25, reciprocal-rank fusion) for sharper grounding than keyword or vector alone.
- Answer-confidence score and inline citations on every reply.
- Owner dashboard with resolution rate, escalation rate, and auto-surfaced knowledge gaps.
- Built-in simulation playground to test answers before going live.
- Prepaid credit pricing with top-up packs and a user-set auto-recharge limit.
CertifChat vs SiteGPT at a glance
A side-by-side on the features support teams ask about most. Competitor specifics can change, so check their site for the latest.
| CertifChat | SiteGPT | |
|---|---|---|
| Website / sitemap crawl | ||
| PDF, document, and Q&A upload | Yes | Check their site |
| Hybrid retrieval (dense + BM25, RRF) | Not a published feature | |
| Per-answer confidence score | Not a published feature | |
| Analytics: resolution, escalation, knowledge gaps | Check their site | |
| Built-in test / simulation playground | Check their site | |
| Prepaid credit pricing, published up front | Check their pricing |
Frequently asked questions
Put your knowledge to work today
Connect your sources, drop one snippet on your site, and start deflecting tickets. We are opening CertifChat to a first group soon.