Glossary
Knowledge Base
The collection of content an assistant draws on to answer questions.
A knowledge base is the body of content an assistant uses to answer: your website pages, help-center articles, product docs, PDFs, and structured Q&A. In a RAG system it is the source of truth that retrieval searches and that grounds every answer. The quality and coverage of the knowledge base set the ceiling on answer quality.
CertifChat builds your knowledge base by crawling a full site or sitemap and by ingesting documents you upload, then re-indexing only when content changes. Because every answer is grounded in this content and cited, the assistant stays accurate and updates as your knowledge does.
See how this works in practice across CertifChat's features.
Related terms
- Retrieval-Augmented Generation (RAG)Grounding an LLM's answers in retrieved source documents instead of its training data alone.
- ChunkingSplitting documents into passages small enough to embed and retrieve precisely.
- Ticket DeflectionResolving customer questions automatically so they never become support tickets.
- Vector DatabaseA store optimised for finding the embeddings most similar to a query vector.
Put your knowledge to work today
Connect your sources, drop one snippet on your site, and start deflecting tickets. We are opening CertifChat to a first group soon.